When talk works : profiles of mediators / Deborah M. Kolb and associates.

Introduction : Another way to settle disputes: The practice of mediation / Deborah M. Kolb
Frances Butler: Questions that lead to answers in child custody mediation / Kenneth Kressel
Patrick Davis: "To bring out the best ... to undo a little pain" in special education mediation / Susan S. Silbey
Howard Bellman: Using "bundles of input" to negotiate an environmental dispute / Christine B. Harrington
William Hobgood: "conditioning" parties in labor grievances / Deborah M. Kolb
Patrick Phear: Control, commitment, and minor miracles in family and divorce mediation / Austin Sarat
Albie M. Davis: Community mediation as community organizing / Sally Engle Merry
Eric Green: Finding alternatives to litigation in business disputes / Lavinia E. Hall
Lawrence Susskind: Acitivist mediation and public disputes / John Forester
Juju Atkinson: Blurring the distinction between mediation and adjudication / William M. O'Barr
Jimmy Carter: The power of moral suasion in international mediation / Eileen F. Babbitt
Linda Colburn: On-the-spot mediation in a public housing project / Neal Milner
Joseph Elder: Quiet peacemaking in a civil war / Thomas Pricen
The realities of making talk work / Deborah M. Kolb and Kenneth Kressel.