The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton.
1996
658.4012 K17b 1996
Available at 2nd (Main) Floor
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Title
The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton.
Author
ISBN
0875846513 (alk. paper)
Imprint
Boston, Mass. : Harvard Business School Press, c1996.
Language
English
Description
xi, 322, [1] p. : ill. ; 24 cm.
Call Number
658.4012 K17b 1996
System Control No.
(OCoLC)34283015
Note
Includes bibliographical references and index.
Formatted Contents Note
Measurement and management in the information age
Why does business need a balanced scorecard?
Pt.1. Measuring business strategy
Financial perspective
Customer perspective
Internal-business-process perspective
Learning and growth perspective
Linking balanced scorecard measures to your strategy
Structure and strategy
Pt.2. Managing business strategy
Achieving strategic alignment: from top to bottom
Targets, resource allocation, initiatives, and budgets
Feedback and the strategic learing process
Implementing a balanced scorecard management program
Appendix: building a balanced scorecard
Index.
Why does business need a balanced scorecard?
Pt.1. Measuring business strategy
Financial perspective
Customer perspective
Internal-business-process perspective
Learning and growth perspective
Linking balanced scorecard measures to your strategy
Structure and strategy
Pt.2. Managing business strategy
Achieving strategic alignment: from top to bottom
Targets, resource allocation, initiatives, and budgets
Feedback and the strategic learing process
Implementing a balanced scorecard management program
Appendix: building a balanced scorecard
Index.
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