Leading change / John P. Kotter.

Pt. 1. The change problem and its solution. Transforming organizations : why firms fail
Successful change and the force that drives it
pt. 2. The eight-stage process. Establishing a sense of urgency
Creating the guiding coalition
Developing the guiding coalition
Developing a vision and strategy
Communicating the change vision
Empowering employees for broad-based action
Generating short-term wins
Consolidating gains and producing more change
Anchoring new approaches in the culture
pt. 3. Implications for the twenty-first century. The organization of the future
Leadership and lifelong learning.