Transforming performance measurement : rethinking the way we measure and drive organizational success / Dean R. Spitzer.
2007
658.4013 S761t 2007
Available at 2nd (Main) Floor
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Title
Transforming performance measurement : rethinking the way we measure and drive organizational success / Dean R. Spitzer.
Author
ISBN
0814408915
9780814408919
9780814408919
Imprint
New York : American Management Association, c2007.
Language
English
Description
xiv, 288 p. : ill. ; 24 cm.
Call Number
658.4013 S761t 2007
System Control No.
(OCoLC)70219856
(OCoLC)70219856
(OCoLC)70219856
Bibliography, etc. Note
Includes bibliographical references (p. 271-276) and index.
Formatted Contents Note
Why measurement is so powerful
When measurement goes bad
Why measurement goes bad
Beginning the transformation
Creating a positive context of measurement
The focus of measurement
The integration of measurement
The interactivity of measurement
Measurement leadership
Learning about and from measurement
The uses and abuses of measurement technology
Performance measurement maturity
Transformational measures
Transformational measurement action plans.
When measurement goes bad
Why measurement goes bad
Beginning the transformation
Creating a positive context of measurement
The focus of measurement
The integration of measurement
The interactivity of measurement
Measurement leadership
Learning about and from measurement
The uses and abuses of measurement technology
Performance measurement maturity
Transformational measures
Transformational measurement action plans.
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