Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
2000
BF637.C45 S78 2000eb
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Details
Title
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Author
ISBN
0786511036 (electronic bk.)
9780786511037 (electronic bk.)
014028852X (pbk.)
9780786511037 (electronic bk.)
014028852X (pbk.)
Imprint
New York, N.Y. : Penguin Books, 2000, ©1999.
Language
English
Description
1 online resource (xxi, 250 pages) : illustrations
Call Number
BF637.C45 S78 2000eb
System Control No.
(OCoLC)57346609
Summary
"Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration." "Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. Book jacket."--BOOK JACKET.
Formatted Contents Note
Sort out the three conversations
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
What's your purpose? When to raise it and when to let go
Getting started: begin from the third story
Learning: listen from the inside out
Expression: Speak for yourself with clarity and power
Problem-solving: take the lead
Putting it all together.
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
What's your purpose? When to raise it and when to let go
Getting started: begin from the third story
Learning: listen from the inside out
Expression: Speak for yourself with clarity and power
Problem-solving: take the lead
Putting it all together.
Source of Description
Print version record.
Added Author
Available in Other Form
Print version: Stone, Douglas. Difficult conversations. New York, N.Y. : Penguin Books, 2000, ©1999
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Record Appears in
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