Working with cultural differences : dealing effectively with diversity in the workplace / Richard Brislin.

Introduction : increasing intercultural interactions
Adjusting to other cultures
Individualism and collectivism
Communication : interpreting silence, quiet, and indirectness
Communication : interpreting directness and potentially negative exchanges
Dealing with criticisms and disagreements
Decision making
Interactions among males and females
Status and power
The number and importance of social norms
Workplace dynamics
Developing interpersonal relationships
Basic psychological processes at work during intercultural interactions
Some final pieces of advice and some concluding perspectives.