Messages : the communication skills book / Matthew McKay, Martha Davis, Patrick Fanning.
2009
302.2 M153m 2009
Available at 3rd Floor
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Title
Messages : the communication skills book / Matthew McKay, Martha Davis, Patrick Fanning.
Author
Edition
3rd ed.
ISBN
9781572245921 (pbk. : alk. paper)
1572245921 (pbk. : alk. paper)
1572245921 (pbk. : alk. paper)
Imprint
Oakland, Calif. : New Harbinger Publications, c2009.
Language
English
Description
vi, 358 p. : ill. ; 23 cm.
Call Number
302.2 M153m 2009
System Control No.
(OCoLC)237879844
(OCoLC)237879844
(OCoLC)237879844
Summary
This guide helps readers become adept in active listening, reading body language, identifying communication styles, conflict resolution, public speaking, and more. --from publisher description.
Bibliography, etc. Note
Includes bibliographical references (p. [343]-348) and index.
Formatted Contents Note
Basic skills. Listening
Self-disclosure
Expressing
Advanced skills. Body language
Paralanguage and metamessages
Hidden agendas
Transactional analysis
Clarifying language
Conflict skills. Assertiveness training
Fair fighting
Validation strategies
Negotiation
Social skills. Prejudgment
Making contact
Family skills. Couples skills
Communicating with children
Family communications
Public skills. Influencing others
Public speaking
Interviewing.
Self-disclosure
Expressing
Advanced skills. Body language
Paralanguage and metamessages
Hidden agendas
Transactional analysis
Clarifying language
Conflict skills. Assertiveness training
Fair fighting
Validation strategies
Negotiation
Social skills. Prejudgment
Making contact
Family skills. Couples skills
Communicating with children
Family communications
Public skills. Influencing others
Public speaking
Interviewing.
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