Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
2023
BF637.C45 S76 2023
Available at Reserves - 2nd (Main) Floor
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Items
Details
Title
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Edition
Third edition, fully updated and revised.
Revised edition.
Revised edition.
ISBN
9780143137597 paperback
014313759X paperback
9780593511695 electronic book
014313759X paperback
9780593511695 electronic book
Published
[New York, New York] : Penguin Books, an imprint of Penguin Random House LLC, 2023.
Copyright
©2023
Language
English
Description
xxiv, 372 pages : illustrations ; 20 cm
Call Number
BF637.C45 S76 2023
System Control No.
(OCoLC)1362869299
Summary
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher.
Note
Revised edition of Difficult conversations, 1999.
Place of publication from publisher's website.
Place of publication from publisher's website.
Formatted Contents Note
The Problem
1. Sort Out the Three Conversations
Shift to a Learning Stance
The "What Happened?" Conversation
2. Stop Arguing About Who's Right: Explore Each Other's Stories
3. Don't Assume They Meant It: Disentangle Intent from Impact
4. Abandon Blame: Map the Contribution System
The Feelings Conversation
5. Have Your Feelings (or they will have you)
The Identity Conversation
6. Ground Your Identity: Ask Yourself What's at Stake
Create a Learning Conversation
7. What's Your Purpose?: When to Raise It and When to Let Go
8. Getting Started: Begin from the Third Story
9. Learning: Listen from the Inside Out
10. Expression: Speak for Yourself with Clarity and Power
11. Problem-Solving: Take the Lead
12. Putting It All Together
Ten Questions People Ask About Difficult Conversations.
1. Sort Out the Three Conversations
Shift to a Learning Stance
The "What Happened?" Conversation
2. Stop Arguing About Who's Right: Explore Each Other's Stories
3. Don't Assume They Meant It: Disentangle Intent from Impact
4. Abandon Blame: Map the Contribution System
The Feelings Conversation
5. Have Your Feelings (or they will have you)
The Identity Conversation
6. Ground Your Identity: Ask Yourself What's at Stake
Create a Learning Conversation
7. What's Your Purpose?: When to Raise It and When to Let Go
8. Getting Started: Begin from the Third Story
9. Learning: Listen from the Inside Out
10. Expression: Speak for Yourself with Clarity and Power
11. Problem-Solving: Take the Lead
12. Putting It All Together
Ten Questions People Ask About Difficult Conversations.
Added Author
Available in Other Form
Online version: Stone, Douglas. Difficult conversations New York : Penguin Books, 2023
Record Appears in
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