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This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider [concept and editing].

Stickdorn, Marc.; Schneider, Jakob.
2011
HF5415.5 .T65 2011
Available at 2nd (Main) Floor
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Title
This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider [concept and editing].
ISBN
9781118156308 (pbk.)
1118156307 (pbk.)
Imprint
Hoboken, N.J. : Wiley, c2011.
Language
English
Description
373 p. : ill. (some col.) ; 24 cm.
Call Number
HF5415.5 .T65 2011
System Control No.
(OCoLC)751834014
(OCoLC)751834014
Note
Originally published: Amsterdam: BIS, 2010.
Bibliography, etc. Note
Includes bibliographical references (p. 340-365) and index.
Formatted Contents Note
Introduction
What is service design?
Who are these service designers?
How does service design work?
What are the tools of service design?
Applied service design
Deep service design thinking.
Added Author
Stickdorn, Marc.
Schneider, Jakob.
Record Appears in
Books > Print Books
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