The big book of conflict resolution games : quick, effective activities to improve communication, trust, and collaboration / Mary Scannell.
2010
658.4022 S283c 2010
Available at 2nd (Main) Floor
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Title
The big book of conflict resolution games : quick, effective activities to improve communication, trust, and collaboration / Mary Scannell.
Author
ISBN
9780071742245 (alk. paper)
0071742247
0071742247
Imprint
New York : McGraw-Hill, ©2010.
Language
English
Description
vii, 230 pages : illustrations ; 23 cm
Call Number
658.4022 S283c 2010
System Control No.
(OCoLC)489010361
(OCoLC)489010361
(OCoLC)489010361
Summary
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas--before they affect your organization's bottom line.
Formatted Contents Note
Understanding conflict
Communication
Diversity
Trust
Perspective
EQ (emotional intelligence)
Collaboration.
Communication
Diversity
Trust
Perspective
EQ (emotional intelligence)
Collaboration.
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